I’m the sole owner of Fullbax.com and have lived in China for 4 years. Before that I lived for 3 years in Thailand, from where I could do business with China, and at the same time live in a more ‘friendly’ environment (flight from Thailand to China takes only 2 hours).
However, I had to fly to China too often and finally moved here. So I’m always in a place where I have the opportunity to see all of your businesses in person. This is my huge advantage. It’s very rare that this type of Polish agencies have their headquarters here.
We offer help in importing goods from China, because we know how to do it best. Why? For the simple reason – we’re ourselves importers to the European / US market. We import goods from China for our own account and have our distribution chain.
Other agencies rarely practice trading with China on their own account. Usually, these are people who work in China for someone or teach English here, and ‘after hours’ or on weekends mediate in import. We’re not saying that they fail, but we are convinced that it’s best to entrust the management of such a large project to people who have been doing it themselves for years.
I personally verify suppliers from China, check transport and look after everything until the Chinese products are at the door of your warehouse. Especially the first orders from a new supplier are difficult because they require the most experience and work and are the most risky. I make them myself (I don’t delegate them to employees), even when they seem easy and standard. To never risk my clients’ money. Only I can be responsible for the most difficult initial stage of import, because to myself I have the most confidence in this matter.
We never lie and don’t keep any secrets from you. If we tell you we’re in one place, we’re really there. If we say that we will do something for you, it means that we will (unless there are any obstacles that are independent of us). You can check us in every possible way. We don’t lie, so we have nothing to hide. We have no problems with our clients checking our veracity.
We manage everything by ourselves – we don’t outsource contractors to earn money on brokering. Unfortunately, there are many agencies that act this way. They set up a company in Poland and either outsource everything to a subcontracting company from China or to a Pole living in China who’s carrying out your order ‘after hours’.
Such non-professional acts also occur during visitation of manufacturers’ factories. For example, a Chinese employee of a Chinese subcontractor goes to the factory. Because he has many factories to visit, he mindlessly takes a few photos and marks the task on the list. Based on this you get an unreliable report. It shouldn’t look like this. It’s not fair to the client.
It’s not that bad if this factory is OK and it will process the order correctly. Worse if it’s not fully professional, and such an ‘inspector’ won’t catch it.
China Import is a specific business. It does not work with hundreds of random companies. Cooperation is regular, we do not get new partners as from the production line. As we carry out all first orders on our own, we remember all customers. We often start friendly relations with them.
In most cases, we met in person and know what our import partners are selling. Therefore, being often at trade fairs in China (alone or as a business representative), we remember our clients and often collect useful offers for them. Maybe some new supplier will seem interesting to them? At Fullbax, we like our work and treat your business in part as ours. We know that if we help you evolve and import more, we develop together with you.
Fullbax is a completely discreet company. This means that your questions, orders and problems only exist between us and will never be revealed outside. If you don’t want others to know that you’re importing from China – no problem. In this situation, we import goods based on the documents of our Polish company and resell them to you in Poland / Europe with a normal VAT invoice. We will never disclose your suppliers, prices or customers to anyone. If someone wants to import the same or similar Chinese products that you import through Fullbax, then always the first thing we do is ask you for an opinion about cooperation with this company.
In any trading business, long-term cooperation is more profitable than a single order. Especially if it has been done badly or too expensive. The result is the dissatisfaction of the customer who is looking for another agency. Therefore, at Fullbax, we do everything to make our mutual relationship long. And that you do not have to look for another agent.
It’s simple thinking -in such a situation you have to start over and we waste the time we put into the job from the beginning of this cooperation. We want you to develop and order more with our help. Your company is not another random client for us, but a part of us. We know that losing you, we lose the opportunity for further growth, which depends on a good partnership with you.
Fullbax.com is not our only source of income. We have been doing business in China for years and we have financial security. Without Fullbax.com, we would also be financially secure. We don’t want to palm our help off on you even if you don’t need it. We want to earn a fair commission for our service, but don’t earn twice as much as it’s reasonable in this business.
If you want to import something from China, and we know that this is a stupid idea – we’ll tell you honestly. Even though we don’t get the project. We assume that next time you’ll come with a good idea and then we’ll start our long cooperation.
If we’d accept such an order, you’d lose money. Indeed, we’d have earned, but it would only be this one time. And that’s not what this is about. We know from experience that partners appreciate this attitude and it pays more to each party.
You know what? We really like China Import! There is always a lot going on, you always look for something new and enjoy it as a child when you find it. You meet new people in factories, create business relations with them, which very often result in further cooperation. You learn new products, become familiar with new production methods, learn how to operate machines that you’ve never seen before. Clients and their stories are also a very interesting part of this work.
We admit – sometimes it’s hard. For example, when we get to slow-witted supplier. Then we want to curse, scream and not only…but we can’t. We must act calmly and explain to him what we want. Maybe it won’t be one of these smooth, nice and pleasant cooperation. However, the most important thing is that we’ll be able to complete the order.
Trade Fairs. Sometimes our feet are full of bubbles, but we still have one more day of the fair, so we go further. Because maybe in the last few exhibition stands is the company you’re looking for?
It happens that we sleep in airports covered with sweatshirts when the plane is late. It can be uncomfortable, but we have no influence on certain things. We have a clearly defined goal. And what about the fact that it can be difficult? We know that from the beginning.
You can’t do something right and not like it at the same time. You won’t be the best then – it won’t work and we don’t believe that someone has succeeded.
If you love something, you can starve and be tired and still go ahead with a smile on your face. We wouldn’t set up Fullbax.com if we didn’t love our work. We know that we wouldn’t be the best and we want to have first grade.
Praktyczny poradnik: 5 kluczowych elementów minimalizacji ryzyka importu z Chin, cz.1.
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